Privacy Policy

Last Updated: 02/04/2025

At JACBYTE, your privacy is of the utmost importance to us. This Privacy and Cookie Policy explains how we collect, use, process, share, and safeguard information in connection with our software, websites, mobile applications, and services (collectively, the “Services”). By using our Services, you consent to the practices described in this Policy.

1. Introduction

This Privacy Policy is designed to provide transparency about:

• What personal data we collect
• How we use that data
• With whom we share it
• How we protect it
• What rights you have over your personal data

This Policy applies to all visitors, customers, and users of our Services worldwide. If you do not agree to this Privacy Policy, you must not use our Services.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information You Provide Directly

• Account information: name, email, phone number, company name, job title, and password.
• Billing details: billing address, payment method, tax/VAT numbers.
• Communications: support requests, feedback, surveys, emails, or other correspondence.
• Professional information: industry, company size, or type of business.

2.2 Information Collected Automatically

When you access our Services, we may automatically collect:

• Device information (type, operating system, browser, IP address, unique device identifiers)
• Log information (access times, pages viewed, clicks, referring websites)
• Usage information (features used, frequency, error reports, crash logs)
• Location data (if enabled on your device)

2.3 Information from Third Parties

We may receive information from trusted partners, resellers, payment processors, or analytics providers.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery: to provide, maintain, and improve our Services.
• Account management: to create and secure accounts, authenticate users, and manage access.
• Billing and payments: to process payments, prevent fraud, and manage subscriptions.
• Customer support: to respond to inquiries, troubleshoot issues, and provide technical assistance.
• Communication: to send notices, updates, promotional offers, or service-related messages.
• Analytics and improvements: to monitor usage patterns, optimize performance, and improve features.
• Compliance: to comply with legal, regulatory, and contractual obligations.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience.

4.1 Types of Cookies

• Essential cookies: necessary for the operation of the Services (e.g., login, session management).
• Performance cookies: help us analyze usage and improve functionality.
• Functionality cookies: remember your preferences and settings.
• Targeting/advertising cookies: help deliver relevant ads and measure effectiveness.

4.2 Managing Cookies

You can disable cookies through your browser settings. Note that some features may not function correctly without cookies.

5. Legal Bases for Processing (GDPR)

If you are located in the EEA, UK, or Switzerland, we process your personal data based on:

• Contractual necessity: providing the Services you request.
• Consent: where you have explicitly agreed.
• Legitimate interests: such as improving our products and ensuring security.
• Legal obligations: compliance with laws and regulations.

6. Sharing of Information

We may share your information in the following cases:

• With service providers: hosting, payment processing, analytics, email delivery, customer support.
• Business transfers: in the case of a merger, acquisition, or sale of assets.
• Legal requirements: when required to comply with laws, subpoenas, or court orders.
• Protection: when necessary to protect rights, safety, or prevent fraud.
• With your consent: where you explicitly authorize sharing.

We do not sell your personal information.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Meet legal or tax requirements
• Resolve disputes
• Once data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures, including:

• Encryption of data in transit (SSL/TLS)
• Access controls and authentication
• Secure servers and backups
• Regular monitoring for vulnerabilities
• However, no system is completely secure. You use the Services at your own risk.

9. International Data Transfers

Your information may be transferred to and stored on servers located outside your country. Where required, we use contractual safeguards (such as EU Standard Contractual Clauses) to protect data during international transfers.

10. Your Rights

Depending on your location, you may have the following rights:

• Access and Portability: request copies of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data (“right to be forgotten”).
• Restriction: limit processing of your data.
• Objection: object to processing, including direct marketing.
• Withdrawal of consent: withdraw consent at any time.

To exercise these rights, contact us at the address below.

11. California and U.S. State Privacy Rights

If you are a resident of California or other states with privacy laws (e.g., CCPA, CPRA, Colorado Privacy Act):

• You may request disclosure of categories and specific pieces of information collected.
• You have the right to request deletion of your personal data.
• You may opt out of data sharing for targeted advertising.
• We will not discriminate against you for exercising your privacy rights.

12. Children’s Privacy

Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe we have collected such data, contact us for removal.

13. Third-Party Services and Links

Our Services may include links to third-party websites or applications. We are not responsible for their practices, and this Policy does not apply to them. Please review their policies before use.

14. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a new “Last Updated” date.

15. Contact Information

If you have questions, complaints, or requests about this Privacy Policy, please contact us at:

JACBYTE

Email: info@jacbyte.com
Phone: 1-833-726-3997
Address: 1301 SW 37th Ave, Unit 104, Ocala FL 34474